At shell888, we take your privacy seriously. This Privacy Policy explains what personal data we collect from you when you use the shell888 platform, how we use it, who we may share it with, and the rights you have over your own information. Please read this document carefully.
Shell888 collects only the personal data necessary to operate your account, verify your identity, process transactions and comply with our regulatory obligations as an international gaming platform.
All shell888 member data is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. We employ strict access controls to ensure only authorised personnel can access personal data.
Shell888 does not sell your personal data to third parties. We share data only with essential service providers (payment processors, KYC partners) and regulatory authorities where legally required.
As a shell888 member, you have the right to access, correct, delete or export your personal data. You can also object to certain types of data processing. Contact our support team to exercise your rights.
Shell888 uses essential and analytical cookies to ensure the platform functions correctly and to understand how members use our services. You can manage cookie preferences through your browser settings.
Shell888 only sends marketing communications to Members who have opted in. You may withdraw consent at any time by contacting support or updating your communication preferences in your account settings.
This Privacy Policy ("Policy") is issued by shell888 ("the Company", "we", "us", "our") and applies to all personal data processed in connection with your use of the shell888 online gaming platform, accessible at shell888.club and any associated sub-domains or mobile interfaces (collectively, "the Platform").
Shell888 is committed to protecting the privacy and personal data of its Members and visitors. This Policy explains the types of personal data we collect, the purposes for which we process it, the legal bases on which we rely, and the rights available to you as a data subject. We process personal data in accordance with applicable data protection legislation and internationally recognised privacy principles.
By registering a shell888 account and using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not use the shell888 Platform.
Shell888 acts as the data controller in respect of the personal data of its Members and Platform visitors. As data controller, shell888 determines the purposes and means of processing personal data collected through the Platform. Our contact details for all data protection enquiries are provided in Section 15 of this Policy.
When you create a shell888 account, we collect personal data that you provide directly, including: full legal name; date of birth; residential address; email address; Malaysian mobile phone number; and your chosen username. This information is required to create and maintain your shell888 Member account.
As part of our Know Your Customer ("KYC") obligations under applicable anti-money laundering regulations and responsible gaming requirements, shell888 may request and collect copies of government-issued identity documents (such as a Malaysian MyKad or passport), proof of address documents, and documentation evidencing the source of funds or source of wealth for higher-tier accounts.
Shell888 collects transaction data relating to deposits and withdrawals made through your account, including payment method details (e-wallet identifiers, bank account details), transaction amounts, timestamps, and transaction reference numbers. Shell888 does not store full card numbers or sensitive authentication data beyond what is strictly necessary and permitted under applicable payment industry standards.
Shell888 collects detailed records of your gaming activity on the Platform, including game history, bet amounts, win and loss records, session durations, and bonus utilisation. This data is used for account management, responsible gaming monitoring, dispute resolution and regulatory compliance.
When you access the shell888 Platform, we automatically collect certain technical data including: IP address; device type and operating system; browser type and version; referring URLs; pages visited and duration of visits; and unique device identifiers. This data is collected through cookies and similar tracking technologies as described in Section 10.
Shell888 retains records of communications between you and our support team, including live chat transcripts, WhatsApp messages (for verified Members), and email correspondence. These records are retained for service quality assurance, dispute resolution and regulatory compliance purposes.
Shell888 processes your personal data for the following purposes:
Shell888 relies on the following legal bases for processing your personal data:
Shell888 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients where necessary and lawful:
Some of shell888's service providers and operational infrastructure may be located outside Malaysia. Where personal data is transferred internationally, shell888 ensures that appropriate safeguards are in place to protect your data, including the use of standard contractual clauses or transfers to jurisdictions that provide an adequate level of data protection as assessed by applicable data protection authorities.
Shell888 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. Specifically:
When personal data is no longer required, shell888 will securely delete or anonymise it in accordance with our data retention schedule.
Shell888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:
While shell888 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your shell888 account and to enable two-factor authentication.
Cookies are small text files placed on your device when you visit the shell888 Platform. They enable shell888 to recognise your device, maintain session continuity, personalise your experience and analyse how the Platform is used.
You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the shell888 Platform. Please refer to your browser's help documentation for instructions on managing cookie preferences.
Subject to applicable law, you have the following rights in respect of your personal data held by shell888:
To exercise any of these rights, please contact the shell888 data protection team using the contact details provided in Section 15. Shell888 will respond to all legitimate requests within thirty (30) days. Where requests are complex or numerous, this period may be extended by a further sixty (60) days with notice.
The shell888 Platform is strictly intended for individuals aged 21 years and above. Shell888 does not knowingly collect personal data from individuals under the age of 21. If shell888 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted, subject to any legal obligations to retain records of underage access for regulatory reporting purposes.
If you believe that a minor has accessed or registered on the shell888 Platform, please contact our support team immediately.
Shell888 will only send marketing communications, promotional offers, and bonus notifications to Members who have explicitly opted in to receive such communications during registration or through account settings. Each marketing communication will include a clear and easy mechanism for you to opt out.
You may withdraw your consent to receive marketing communications at any time by contacting shell888 support or updating your communication preferences within your account. Withdrawal of consent will not affect the lawfulness of marketing communications sent prior to that withdrawal, and will not impact other aspects of your shell888 membership or account functionality.
Please note that certain service-related communications — such as transaction confirmations, security alerts, and account verification messages — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary for the performance of your Member Agreement.
Shell888 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, shell888 will notify Members by email or via a prominent notice on the Platform at least fourteen (14) days before the changes take effect. Your continued use of the shell888 Platform following the effective date of any amended Policy constitutes your acknowledgement and acceptance of the updated terms.
The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how shell888 protects your personal data.
For any questions, concerns or requests relating to this Privacy Policy or shell888's handling of your personal data, please contact us through the following channels:
Shell888 will acknowledge all privacy-related enquiries within forty-eight (48) hours and endeavour to provide a substantive response within thirty (30) days. Where you are not satisfied with shell888's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection or gaming regulatory authority in your jurisdiction.
Bank-grade encryption, strict access controls and full regulatory compliance — your privacy is a priority at shell888. Play with confidence.
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